NO ACCESS TO VODAMAIL EMAIL

I am highly annoyed with the service I'm getting from Vodacom. Its seems that you ONLY get assisted , if you log a complaint. Received a sms in Feb that if you want to keep your vodamail email, you must OPT in, which I done on numerous times. No response was received from Vodacom , so I enquired if they received the OPT in response, as I need this email, as I have using it for more 15yrs.... Guess what no one could assist me. Eventually in March , a consultant contacted me, as it was escalated., and I received the below email

From: Vodamail Admin <***> Date: 22 March 2022 at 17:24:58 SAST Subject: Upgrading the Vodamail service Dear Valued Vodamail Customer

We are in the process of upgrading the Vodamail service

To ensure a smooth transition and that all your emails are delivered and received correctly please can you log in via https://webmail.vodamail.co.za/#/login going forward.

I access emails using a mail client (e.g. Outlook): - In order for our systems to sync on the new platform please log into Vodamail at least once before 31 March 2022

I access emails using the Vodamail web portal (Before Migration): - Your email service will continues as is on the normal URL

I DONE WHAT YOU REQUESTED AND MY EMAIL WAS WORKING JUST FINE UNTIL, MONDAY 4/4/2022. I COULDNOT LOG IN NOR RESET IT MY PASSWORD , ITS SAYS INCORRECT PASSWORD. CALLED YOUR CALL CENTRE ....COULD NOT BE ASSISTED ONCE AGAIN... 3 DAYS HAVE PASSED. NO FEEDBACK FROM VODACOM, NOR DO I HAVE ACCESS TO MY EMAILS......RESOLVE MY QUERY!!! REF ***