PC
Piet CronjAA(C)

1 reviews | Active since Aug 2012

29 Aug 2017, 11:53

No access to Vodamail

After my posting on Hellopeter ten days ago, that I still could not gain access to my Vodamail account, for a whole week nothing happened. No reply or contact. Then I received a SMS from Lucian Sans Souci that my account has been restored, but that I had to use my phone number rather than my laptop modem number. I tried following these instructions and managed to gain access to Vodamail, but my account was empty: There were no longer any emails. I used to use Vodamail for serious communications: Bank accounts, SARS, ST insurance, University, etc.. None of it is for chit-chats with friends and family. So, there you are, I’ve been cut off of all of my communications. All is not lost as I have started to move some of my communications to a Gmail account. Gmail has been steady from the outset. I also use it for communications with small contractors and service providers. So, if Vodacom does not take its customers seriously, how can customers take them seriously? I’m tired of the games. When my contract runs out next year I shall certainly not use Vodacom again. There are other alternatives. MTN and Telkom are straightening themselves out and lifting their game.

Gargantua.

0
Replies (2)
Vodacom
Vodacom's reply29 Aug 2017, 12:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Aug 2017, 07:41
Official

Good day

Due to inactivity the account was deleted.

Unfortunately all emails were removed the alias can be added to new account.

All future mails will be added to new account.

Regards

Lucian