no access to free data bundle

i phoned Vodacom customer service to inquire why i am not accessing my outstanding data (250 MB) which is expiring on the 31st of December 2015, the call center agent advised me to switch my phone off and restart it then i should be able to access it, but nothing happened. i then tried to phone X3 times and my phone was picked up but people were just having conversation and not attend to my phone call. later in the afternoon i called again and was told my problem will be escalated and resolved by Monday, but my query is still unresolved. I received a text message from someone (Jantjies), and the text said he was attending to my query but i still have not spoken to him. <br> It's tiring and annoying to deal with customer service people who are unreliable and lying to clients like your customer service staff. i have also forwarded my complaint to my employer.<br> i am unable to use my whatsapp and this is inconvenience because i mainly use whatsapp to communicate with my friends,colleagues, and clients.