No acceptable service

We are very frustrated with Vodacom. It has been more than 17 days and we still are no further than we were. Every time you think something will be done you get told it will take another x amount of days for this department then that department has another x amount of days. And all the time we sit without a service. Family and friends are frantic because "the number you have dialed does not exist. " When will we get answers?