lC
leeanne C

1 reviews | Active since Jan 2014

06 May 2023, 09:25

no

I am a customer of Vodacom, since they first opened in the country. I am in fact, a very good customer. A while ago, I went into Clear score, and noticed, Vodacom, showed me as a missed payment on the 15.3.2023. I never miss a payment, I sent proof of payment to Clear score, as well as phoned Vodacom, who then confirmed I had not missed a payment, and was indeed a very good customer, and they would sort it out immediately. Again, today I went into Clear Score, and guess what, the missed payment, that IS NOT A MISSED payment is still reflecting. I am extremely annoyed, and if Vodacom does not get this off Clear Score, I will be sure to not renew, the two contracts I still have when they reach their term. I have already cancelled two other contracts, that I had, due to the feeling that Vodacom has no interest in me as a client. NOW, VODACOM, AND CLEAR SCORE, Remove that missed payment off, as it is deformation against my character. I will be sure to post wherever I can, about this. I gave Vodacom an opportunity to fix their mistake, which they have not done to date

0
Replies (1)
Vodacom
Vodacom's reply06 May 2023, 11:05
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team