PP
Pieter P
1 reviews | Active since Nov 2012
23 Jul 2019, 15:32
No 4G connectivity on contract
Took out a 5GB top-up contract with Vodacom and received the Hauwei R218h 4G router. My area is covered for 4G but this device cannot connect to an 4G network anywhere in the city. The local Vodacom outlets don't know what to do either. The router can only connect to HSDPA but is clearly advertised as a 4G device (including on the box).
I now pay for a contract that can't even deliver what is promised while my prepaid cellphone has no problems connecting to 4G.
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Vodacom's replyOfficial
23 Jul 2019, 16:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2019, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team