NO

I took a laptop as they made the offer sound so good. the laptop arrived and it was faulty. I phoned Vodacom, and asked them to replace the laptop. the person said that they Do not exchange laptops, and I must cancel the contract, and reapply for a new one. I again switched it on, to see if it was perhaps right, and it was not. I then phoned in and advised to cancel and collect device. the person who took the call then said, but cant they send me another one, I said no, they should have sorted my problem out on the first call. Anyways the cancellation was logged about the 14th of March, they did not collect and we went into lock-down(they had nearly 11 days to collect before lock down). I did phone them, and complained because I was been billed, while it was in my possession. they said I would be credited once the laptop was collected. we then went into level 4, and I phoned again, and they said Ram would collect. I have phoned twice since level 4, and 17 days later into level 4, I still have this laptop. and am still been billed. Vodacom excuse, that it is RAM, who is delayed. they are able to collect now during level 4. I am disgusted with the way I am been treated by Vodacom.They are extremely efficient when replacing a contract, you basically get your product within 2 days. Its now almost two months, and I still sit with this product, which is also costing me insurance, as well as the contract value. well VODACOM, Just like you are not collecting your product, and continuing to bill me, please be advised, I will not pay my other contracts, until you have collected this piece of ******* and credited my account, both with the bill for the cancelled contract and all the months you have billed me, as well as credited for the insurance on that same item. I have waited for you to collect your cancelled product, so now you can wait for me to pay. and I may also take 2 plus months to pay, and if you cut my phone, nonproblem, I will get a PAY AS YOU GO SIM. Also please note, the 5 contracts I have with you, I WILL NOT RENEW AS THEY EXPIRE. I AM DONE WITH YOUR BAD ATTITUDE TO A CUSTOMER WHO HAS BEEN WITH YOU SINCE THE BEGINNING OF YOUR ENTRY INTO THIS COUNTRY. And in fact if this product is not colleced by the 20th of May, You can cancel all my contracts. I am the consumer, and do not have to tolerate been treated in this way, after been your customer for nearly 20 years. LEE=ANNE MARE