No 3G Reception

On the 9the of October we reported a sudden disappearance of our 3G signal. To reiterate: on the 8th of October we still had full 3G signal. After three days of complaining we had a phone call from a Vodacom representative reassuring us that the problem will be looked at. I vowed to phone every day to report the problem, as I was losing business on a daily basis due this problem. On the 15th of October we received a phone (after our 9th complaint about the same thing) call from another representative called Bo. Bo explained that he received a report from their technical department explaining that the sudden disappearance is attributed to the increase of cell users in our area. Either there was an inexplicable sudden influx of residents in our area on the night of the 8th of October or Vodacom technical department is lying to their own people as well as their customers. It is sad that a loyal customer like myself (for over 15 years) has to loose business and be **** to by a company as huge and professional like Vodacom. I was advised to cancel my contract with Vodacom - but being with Vodacom for over 15 years I would rather like them come to the party & solve this obvious \problem""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;507325;765374;14;5;0;1;0;0;5;15/10/19 20:18;249;NULL;15/10/19 15:02;15/10/19 16:09;impressed by [URL Removed] service and response ;***;stacey;***;logged a query with [URL Removed] regarding my western digital hard drive , received a response in no time from stacey, great attitude and immediately offered alternatives to resolve my issue. big up to [URL Removed] and the positive attitude of the staff. Other suppliers can learn a trick or two from your service culture, Well done guys!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;783300;357;16;2;0;1;0;0;2;15/10/20 11:51;249;NULL;NULL;15/10/20 7:42;No feedback or responce;I ***-3;;***;Good day! We've been in contact with vodacom since 18 September 2015 due to over deductions on our account! Our account is paid in full, but every week since. 28 August it was still being deducted We've contcate them on 18 September spoke to Porcha she said she will stop the debit orders and. She can see that decdections are still being taken and that our money would be rufunded in 14 days! The foloweing week on the 25 Sepember the money was deducted again! We then contacte them again and. Spoke to Thandi, she said yes she can see the deductions but need our bank statement as proof, I'm not going to send my bank statement with aal my details on if they already can see the decdutions are bein made! Yesterday the 19th of OCtober we receveid a vodacom statement wich clearly states that we are already in credit since 04/09/2015 the last deduction date on the statement is 02/10/2015, but up to the 16 October it was still deducting! We've contacte by email, fone I don't now how many refrence numbers later and the problem is till not solved, I've even contacted via email this email [Email Removed] <br> But also no responce! Quick if you owe them but not the other way around!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;503580;765374;14;5;0;1;0;0;5;15/10/20 16:14;249;NULL;15/10/13 14:01;15/10/20 12:05;Quick Delivery;;;;I am so happy to have received my goods less than 24 hours.<br> Keep it up hey? #Happiness!!! #CustomerSatisfaction!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;677407;574;41;2;0;1;0;0;2;15/10/21 11:50;249;NULL;15/10/21 9:30;15/10/21 7:41;Planet Fitness Bad Service;9,00E+12;Titus;***;I did not want to log a complaint as i wanted Planet to redeem themselves however i am highly disappointed with the service i received at planet Roodeport.<br> <br> the sales per Titus, do not explain any of the benefits of my package to me. i took the national membership and read up about it online and my friend explained some benefits to me. when i asked Titus to explain it to me he tells me I'm sure you have read up about it online.<br> <br> this tells me he does not know what he is doing. i waited for my tag/membership to be activated as i took the multiply option, when i call planet they tell me Titus went on a 2 hour lunch. i asked them to call me when he gets back. 2hrs came and went an no call from Titus . when i call i hear Titus is taking a shower.<br> <br> i told them im coming to get my tag and if there is any problems they should call me.<br> <br> when i get there they ask for my ID which i did not bring as they did not notify me.<br> <br> whats worse it when i go to Rosebank planet i get notified i am not signed up for the national membership.<br> <br> i ended up waiting 20mins to get in.<br> <br> gym is supposed to be easy but you guys are making my life difficult.<br> <br> please tell me how will you make right by your custome;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908951;893260;16;2;0;1;0;0;2;15/10/22 15:46;249;NULL;15/10/21 12:58;15/10/21 11:37;Bad service and damaged goods;IMEI number is ***;;***;Dear Madam /Sir<br> <br> I am a very loyal but disappointed customer,I don't know whether to blame MTN or Truworths. I sent my new cell phone for repairs at the beginning of this year, after 3 months I called Truworths and the consultant said that MTN had delivered my phone to another shop in Mpumalanga by mistake. I had to wait for a month.My phone eventually arrived, it arrived damaged and unable to read my sim card so the next day I sent it back. A couple of weeks later i receive an sms from MTN that quotes me for a phone i never damaged. I understand your policy that states that you dont repair phones if the damage was cause by the client , but in this case I never damaged the phone I got it from repairs like that. Who is to know whether it was damaged during its long trip to Mpumalanga. It is not fair for my repair to be rejected and receive a quotation for something that I never done.<br> Could you please kindly look into the matter because its going to be a year since I've seen my phone.<br> I would really appreciate it if I received my phone back and repaired.The IMEI number is *** ,the Job card number is TRUVM***.Please contact me on my email [Email Removed];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;909461;540;1;2;0;1;0;0;2;15/10/22 12:42;249;NULL;15/10/22 10:23;15/10/22 8:33;NO SERVICE;8,81E+12;;***;Good Day<br> <br> I went to the bank several times with my loan and credit card. On several occasion my problem is still not sorted. Did not receive my refund as promised. My deduction date of payments still not changed as requested. Failure to look after the clients needs by cancelling debit orders so that I can make the payments myself. Then also bad attitude from Elizabeth Moloisane to top it off.<br> <br> One unhappy client and I never received such bad service in my life.<br> <br> I would like to get feedback as soon as possible on all my queries as I will not go back to the branch in Bela Bela for assistance.<br> <br> Kind Regards,<br> JP Stander<br> ***<br> [Email Removed];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;487289;357;16;2;0;1;0;0;2;15/10/22 13:33;249;NULL;15/10/15 0:00;15/10/22 9:24;Reasons for billing;***;;***;Billded a lot of money, when i request a statement i do no receive, the consultant promised to send the ref number of the request that shows the websites still nothing, I want an explanation or proof or my money of R1400 back.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;592181;720647;14;2;0;1;0;0;2;15/10/23 13:41;249;NULL;15/10/23 10:58;15/10/23 9:32;10 weeks and counting;9,00E+12;;***;I am disappointed, confused, frustrated all at once. 9 weeks ago I took my Samsung Galaxy Trend Plus which I bought cash at Sportscene December 2014 in for repairs. Initially the said that the repairs will take 3-4 weeks. The 5th week I followed up for an update and was told that the phone is not at MTN but at a 3rd party company called 3G. And that they take longer than MTN and that they will keep me updated.<br> <br> I followed up by calling every week and I have been to the shop twice. Now... Last week I called in again, to find out that the phone did not belong to said 3G or MTN and has now been collected by Samsung. Today the phone has been away for repairs exactly 10 weeks.<br> <br> What kind of administration system is this? And why was I not informed about the 3rd party mix up upfront. At this rate I could have just taken the phone in for repairs myself.<br> <br> I would appreciate to be kept up to speed regarding delays. I honestly do not think that is too much to ask for;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;691027;793962;16;2;0;1;0;0;2;15/10/23 18:50;249;NULL;15/10/23 16:22;15/10/23 14:41;Swakste diens ooit;***;;***;Ek het die 2de Oktober 2015 aansoek gedoen by Telkom Springs vir n landlyn vir ons besigheid te 3 Gert Bezuidenhoud str Minnebron. Elke week kry ek en my man n sms om te se n tegnikus word uitgestuur na my huistoe om die lyn te installer. Die tegnikus het net die draad van die paal tot by my huis gespan en aan die geut gehak.Elke keer as ek en my man navrae doen word n ander storie vertel. Gister het ek met n man gepraat ( cell nr *** ) wat vir my gese het hulle het ander aap *** om eers uit te sort,maar hulle sal more (23/10/2015) by my uitkom.Ek was bitter ongelukkig want elke keer as ek n sms kry dat n tegnikus uitkom wag ek heeldag tuis en niemand daag op nie. Ek het vandag 23/10/2015 die ou weer try bel maar sy cell lui tot dit oors***el voicemail toe. Dis die swakste diens ooit. Elke dag kan n Nissan bakkie onder die boom staan by die posbussies by Minnebron Buy Rite maar die werk staan. My order nr vir landlyn installasie is : ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910162;793962;16;2;0;1;0;0;2;15/10/23 19:26;249;NULL;15/10/23 17:05;15/10/23 15:17;Unanswered call center ;8,70E+12;Online call centre ;***;I made an online application for a cellphone on the 07 October, I was told that it take 7 days to complete. My bank account was debited on 15 October. I have not heard from Telkom ever since. I have been calling the 10213 number with no answer and the people at the main call centre are not helpful. I need someone to contact me and deliver my phone or bring my money back. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;687986;140;14;5;0;1;0;0;5;15/10/26 13:19;249;NULL;15/10/26 10:58;15/10/26 9:10;Good Service;;Winnie;;Hi There, I would like to compliment Winnie from Pick n Pay Epsom Downs for good service. She's always there to assist and she's also very good and patient with customers. And she will also ask if you(customer) got everything you needed in store with a big smile. Now that's what i call a excellent service.<br> <br> Well done Winnie!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;880534;793962;16;2;0;1;0;0;2;15/10/28 17:32;249;NULL;15/10/28 15:17;15/10/28 13:23;PATHETIC Service!!!;7,71E+12;;***;STILL NO REPLY FROM TELKOM - PATHETIC Service!!! reference number is: SM160030;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;911918;25;1;2;1;1;5;3;5;15/10/29 7:51;249;2;15/10/29 5:21;15/10/29 3:42;Poor Service and taking funds without authorizatio;7,11E+12;;***;I took out a personal loan with Nedbank and after a few months, was able to deposit a lump sum into the loan account, which was a couple of rand shy of settling the full amount. (Settlement amount was R20296.00 I paid R 20200.00) I then contacted Nedbank a few days later to confirm the pmt and amount still owing on the loan. I was told that the o/s amount of R 133.00 would be debited on the next debit order run. I was content that nedbank would do their job. A few months later I get a call saying I owe nedbank R600.00 on this loan. Upon checking my statements I realise that they never debited the amount and the amount has now accumulated interest. I contacted nedbank numerous times, only to be told they are looking into it and will phone me the next day - which never happened. Now today I find they have debited me for the R600 with no feedback or reply or indication of doing so. I have been a nedbank client for 25 years but will now be moving all my facilities (incl. Insurance/ loans/ mfc loan/ credit card/ cheque and saving accounts to a bank that cares and is willing to treat their customer correctly. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912143;893260;16;2;0;1;0;0;2;15/11/01 15:57;249;NULL;15/10/29 13:46;15/10/29 11:48;Why is MTN allowed to Spam its customers;8,11E+12;;***;How can a huge company like MTN feel it is good marketing to spam their clients all day long with competitions and other ******* that I have never given consent to be sent. <br> <br> My question to MTN: <br> 1 - Is this how you treat your customers? <br> 2 - Is Spamming us relentlessly part of your business model? <br> <br> I have tried to opt out but it seems you need to opt out of every single different campaign I do not have the time to do that all day long. Please change your business practices to include ethics. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;885278;823422;12;2;0;1;0;0;2;15/10/30 9:17;249;NULL;15/10/30 7:05;15/10/30 5:08;Still Waiting;;Burnette Harris;***;Waiting for a response to the promise of investigating my matter - no further correspondence from Affinity other than promises to investigate. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912592;540;1;2;0;1;0;0;2;15/10/30 16:18;249;NULL;15/10/30 14:05;15/10/30 12:09;Terrible Processes;8,31E+12;Loans;***;When you call a client you don't ask them for their ID number.... I put my id number no the previous complaint. Read it out to me and I will verify that it's me.<br> <br> I will not give out my id number to someone that calls me.<br> <br> Change my statements back to english and send me a new one. Your system is messed up not mine!.<br> I've received my statements in english for 6 months now and then all a sudden it's Sotho... NOT MY PROBLEM. FIX IT.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831135;698551;18;5;0;1;0;0;5;15/11/02 14:48;249;NULL;15/11/02 12:35;15/11/02 10:39;Excellent Complaints department;9,20E+12;Complaints department;;I would like to thank huggies complaints department with dealing with my problem with their huggies nappy pants for girls. The dealt with it swiftly & immediately. Always happy to deal with your department. Thank you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;140759;357;16;2;0;1;0;0;2;15/11/02 17:48;249;NULL;15/11/01 19:27;15/11/02 13:39;Constant frustration with Vodacoms network;8,31E+12;;***;I wish to make a complaint against Vodacom. I constantly as one of their customers have to constantly battle with reception in my area. It is a source of continual frustration daily as at time I can only receive about 2 bars signal strength. Previously I have complained although this has been at about the beginning of the year. I do find it ridiculous that I as as a faithful Vodacom customer for years am forced to endure this. For me this is just the proof that South Africa is on a sliding scale downwards.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;729889;357;16;2;0;1;0;0;2;15/11/02 17:49;249;NULL;15/11/02 15:12;15/11/02 13:40;unsatiesfactory service from Vodacom;7,00E+12;;***;It was Friday 30th Oct 2015 when I was porting my number to Vodacom & my porting was successful, Saturday I bought R59 BIS until today its not active & it really messed up my life because I can't get my emails. I've been calling their different service numbers they keep on telling about 48hrs. Yesterday Sunday I went back to Protea Gardens & they asked me to go Jabulani Mall because they don't have technician, I did found Technician in Jabulani however he failed to help me instead he asked me to call 082155 number to request them to activate my BIS & I was told that Technician will call me in within 48hrs until now I'm still waiting. I'm being inconvenience by Vodacom & if they can't help me I'm requesting my R59. I regret the day I ported my number to Vodacom. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873874;772353;9;5;0;1;0;0;5;15/11/03 10:33;249;NULL;15/11/03 8:22;15/11/03 6:24;Great service;9,20E+12;Pheline Swanepoel;;I called Discovery and spoke to Pheline who has been a great help with all the queries that I have experienced with one of my clients<br> <br> Keep up the excellent work Pheline;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;913751;793962;16;2;0;1;0;0;2;15/11/03 13:41;249;NULL;15/11/03 11:19;15/11/03 9:32;Transfer from contract to prepaid;8,11E+12;;***;My Telkom mobile contract expired on 31 October 2015. In October I contacted customer care in order to transfer it to a prepaid account. I was told to go to my local branch. I went in and they indicated that my account would be transferred to prepaid on 1 November 2015 and that my last payment was on 1 October 2015 because that was the last month of the contract.The person said that Telkom would phone me to confirm the change within 7 days.Telkom has not phoned me. In the mean time the debit order has come off my account in Nov. I phoned customer care to ask why my contract has not been cancelled and transferred. They indicated that 20 days notice has to be provided.Even for a contract that has expired. I asked why the branch told me otherwise and they said that the branch was wrong and that I need to go back to the branch. I then decided that going to the branch would cost me more in time than the actual debit order so I phoned customer care again. That operator then told me I had to speak to the sales department. Each time I see/ speak to someone I get pushed to another person and have to wait in a queue and get put on hold and telkom just takes my money in the mean time ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;914261;793962;16;2;0;1;0;0;2;15/11/04 13:36;249;NULL;15/11/04 11:05;15/11/04 9:27;No Service For 2 Weeks;***;;***;After 3 attempts during the past 2 weeks, going on 3, logging faults with Telkom and being promised that our service will be restored within 3 - 4 days, every time I log the fault, Telkom does not follow through at all. Our Adsl is down and our number has been swapped to another business in the area. We are losing money now and I am really ****sed off that no one is helping in solving this issue. Are you going to compensate me for all the business I have lost?????? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;537921;357;16;2;0;1;0;0;2;15/11/04 15:12;249;NULL;15/11/04 12:59;15/11/04 11:03;Back Order;8,51E+12;Upgrades;***;Still waiting for feedback on the delivery of my upgrade device, it was on back order and I was told that you would receive stock on 30/10/2015.<br> <br> I am now being billed for a device that I do not have.<br> <br> Arrange urgent delivery or with a Vodacom store for me to collect.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;128939;540;1;2;0;1;0;0;2;15/11/04 15:33;249;5;15/11/04 12:41;15/11/04 11:24;Shoddy service! NO co ownership;6,75E+13;Ngonyama/Account department;***;Firstly I called *** after receiving a call that AB didn't debit my acc and must debit in Nov. Sthembiso Kambule sent me my statements but we keep missing each other. So I called in, I explained my issue and need to discuss my statements and agent surname Ngonayma said I must go to a branch, which I said isn't possible tried to escalate the call and he literally hung up on me which can **** anyone off. <br> <br> I call again after the abuse and Beverly Morake tries to help,she mentions an arrangement I know nothing about in Oct which makes no sense. She doesn't answer my query about the statements and says I must call another no for complaints, no escalated calls are taken.<br> <br> I have never defaulted on a payment and from the statement I see discrepancies of monies debited which I need clarity on. I got this contract through furniture city and they have closed down.I have honoured my payments to AB and I don't understand this shoddy service. the goal posts keep shifting and I don't appreciate running after them. they bill me as they please and for me to make any further payment I need to know why this billing is like this. and I am not going to a branch as I also have work comitmn;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;632643;25;1;2;0;1;0;0;2;15/11/06 9:33;249;NULL;15/11/06 7:20;15/11/06 5:24;Just want my money ;8,71E+12;consultant;***;I want my money back because I never arranged that R3000 debited in my account **** u;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;815901;793962;16;2;0;1;0;0;2;15/11/09 12:16;249;5;15/11/09 9:09;15/11/09 8:07;Telkom Mobile unable to cancel a subscription;6,91E+12;;***;I have visited Telkom's Greenstone branch to request the cancellation of my 8ta mobile internet subscription. A few minutes after leaving the branch I have received an email acknowledging my request and providing a case number. On September 10th another email was received advising me that the case has been resolved. The last debit order was to go off at the end of September and imagine my surprise when another one was debited to my account at the end of October.<br> I have immediately contacted the call centre on 081180 only to find out that my subscription had not been cancelled and that the sim card was still active. The person who took my call undertook to ensure that the service is cancelled and revert with feedback, which unfortunately never came.<br> Today, November 09th, I have called the call centre again and - nothing has been done. The agent claims that the only way he can contact the person who needs to action the cancellation is via email and this has so far yielded zero results. Pathetic service from Telkom Mobile. I want the subscription cancelled and I also want my October debit order to be reversed as well as a cancellation of the debit order altogether.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916581;188;16;2;0;1;0;0;2;15/11/10 15:20;249;NULL;15/07/01 11:09;15/11/10 11:11;Faulty Phone;9,21E+12;;***;I upgraded my contract, took my phone home only to find the phone uses a nano sim in which i wasnt advised i went the next day they wouldnt do a sim swap unless i paid R114 i wouldve paid R14 if the consultant did his job properly the previous day i had no choice i then cut my sim. within 7days the phone froze i took it back & it was booked in. Came back after a month declined as BER as technicians damaged sim holder only then sim swap was done. Im now locked from a theft protection i cant access the phone as it declines my username & password & Cell C consultants refuse to assist & the phone cannot be booked in again as the system automatically declines my info im still paying for the contract, all i wanted was a new phone because the fault occured within the 7days which is OBF;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916597;893260;16;2;0;1;0;0;2;15/11/17 15:35;249;NULL;15/11/10 13:16;15/11/10 11:26;where is my phone;UV968497;;***;Upgraded on the 4th of November and up to today there has been no communication from Mtn as to when the delivery will take place. Its shocking that upon contacting Mtn, am told to call their distributor (RTT) to trace with them. Im a loyal customer of MTN and have no dealings with RTT, why should I be made to chase with their other service providers, maybe its by design that by the time we get the delivery, the 30day so called 30GB promotion will have expired. Disgusting;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;863595;765374;14;2;1;1;5;3;5;15/11/11 17:25;249;2;15/11/11 14:58;15/11/11 13:16;well tx u for f***ing up my day ;*** "