No 3G/4G reception at Cradestone mall

I have spoken to Ruben from Vodacom and he is not willing to assist in the matter of Vodacom upgrading their network in the Cradlestone area to enable proper 3G and 4G reception while in the mall. I was told by Ruben I must tell the Vodacom shop in the center to log the call. I AM NOT AUTHORISED as a client of vodacom to log a call for a mall. This is how much Vodacom cares.