No 32GB memory card received with upgrade

Did an online upgrade on 15/07 for LG G4 with included a 32GB memory card. On receipt of the phone we noticed no memory card. I phoned the upgrade department and spoke to Adrian Jacobs who mailed our SOP department to find out what they are going to do about the missing memory card. According to her she received no reply (as of today 28/7) and advise me to sent a mail to customer case which I did. The auto (0046~6A1J ) reply stated I can phone customer care which I and after 45 mins was told there is nothing they can do and referred me back to the upgrade department with no reference number as the system will reject the complaint if they tr to escalate the call. So my only option at this point is to cancel my upgrade and contract with Vodacom