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Muzi M

1 reviews | Active since Jan 2016

23 Jul 2025, 08:47

Nkosikhona Msomi, not returned to me as promised.

Worse experience ever, wrong contract package, commitments made to resolve the issue not honoured. Asked for calls recording, not getting. I have incurred u necessary costs, which are additional to the contract costs, with no support whatsoever from Vodacom and its numerous ***********, inconsiderate and unfaithful personel, even the so called Manager and Suoervisors are not different. I seek immediate clarity and recourse to my long outstanding ding plea, since I was forced to use this platform: get me call recordings and place me in the same financial position I would have been , should you have correctly executed from the on set. Failing which , I will seek the intervention of Icasa, thereafter initiate a law suite against you

0
Replies (1)
Vodacom
Vodacom's reply23 Jul 2025, 10:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team