Nkele More is a ****** consultant from Vodacom Cellphone insurance policy department

I had the worst service a few minutes ago after calling the Vodacom Cellphone insurance and I felt as if I was treated unfairly by the agent the moment she heard am African. In summary I bought an iPhone 11, a few days later I spoke to a Vodacom sales agent who assisted me with getting insurance for my phone. The agent confirmed she will send me my policy schedule shortly after we were done with everything ng however few weeks later, I have not received anything. Today I call Vodacom to follow up and from the word go the lady named Nkele More uses terms like "lalela " which is a bit rude when speaking to a client. Afterwards she says that she needs to update my details cause the system shows I have an S07. While am surprised, she says she will update my details however the premium has increased to R220 from the initial R150 policy I was quoted for comprehensive cover.

While am trying to explain that this is not okay, she snaps and says that the previous sales consultant did an error and I must "listen " to her. The worst part is that the moment the consultant saw my African name, it went from speaking properly in English to snapping at me in Vernac. So I don't know what was the message here. She didn't even try to find or investigate when I spoke to the sales person and just said it's an error. This is horrifying service and I should have just took out my insurance at istore.

Kwanele ***