NI
Nayaaz I

1 reviews | Active since Jul 2013

09 May 2018, 22:37

Nintendo switch false advertising

Very bad experience with the service received from Vodacom customer service, online upgrade and store. I requested a Nintendo switch from my local vodacom store, on the 18 of March 2018 and today the 9 of May 2018 I'm still waiting on stock, what I couldn't understand that vodacom advertise this product since December and all of a sudden they don't have stock, but in the month of April they had a deal with a cell phone and the Nintendo switch. The deal I requested from the store was the swith with the mini wifi router and 5gigs day and 5 gigs night for 399 for 36months. I demand answers regarding me calling multiple times to stores and online to asisst but nothing is done.

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Replies (2)
Vodacom
Vodacom's reply10 May 2018, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 May 2018, 11:02
Official

Hi Nayaaz

As discussed, feedback has been provided to you.

Have a pleasant day further!

Regards,

RJ