AJ
Arlene J
1 reviews | Active since Jan 2020
31 Jan 2020, 21:14
Nil customer care
I have been trying to get hold of the customer care for 60 minutes but no one answers. The options offered on self service do not help me as my phone is saying no service. If Vodacom is experiencing too many calls this proves their bad setvice
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Feb 2020, 13:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2020, 13:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Feb 2020, 15:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have managed to update the IVR language to English, as requested. This process can take within 1-24 hours. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2020, 15:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have managed to update the IVR language to English, as requested. This process can take within 1-24 hours. Regards Consumer Website Team
Best regards,