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Pieter Z
1 reviews | Active since Jul 2023
03 May 2024, 07:37
Nil
I took out a 3 year data contract with Vodacom in 2022, about 6 months later they increased my monthly payment without any explanation. Now in May 2024 they increased it again without any explanation. I think this is daylight ******* as a contract should be binding for the said period.
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Vodacom's replyOfficial
03 May 2024, 08:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2024, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Pieter Z's updateReviewer Update
03 May 2024, 11:44Daylight *******, if I agree to a contract that says R299 for 3 years, it should remain R299 for 3 years. You Vodacom mislead customers when advertising deals. Why don`t you inform customers that you may increase premiums as you like.
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Pieter Z's update03 May 2024, 11:44
Reviewer Update
Daylight *******, if I agree to a contract that says R299 for 3 years, it should remain R299 for 3 years. You Vodacom mislead customers when advertising deals. Why don`t you inform customers that you may increase premiums as you like.