Nikeel The Hero
After 7 months of back and forth fighting with Vodacom after they royally messed up my upgrade, overcharged me, took my device back, threw me from 1 consultant to another, many angry phonecalls and screaming sessions, 2 complaints to the Ombudsman, and 3 Hello Peter complaints one consultant by the name of Nikeel Thethar finally called me, processed my amended deal and advised my new device will be arriving within 7 business days. It is only 2 days later and I have received my device from Vodacom, all thanks to Nikeel Thethar who managed to do what was seemingly impossible. This review is purely directed at the service received from this individual, who deserves a medal. So, thank you Nikeel!
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
21 May 2021, 13:41 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply21 May 2021, 13:41
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team