Nightmares of dealing with a Vodacom Call Centre

<p> </p> <p>I called Vodacom today with the objective of migrating my plan from smart M to smart M+. The call centre that I was routed to was very loud in the background with people chatting and lounging very loud in the background. I highlighted this with the consultant that took my call and this fuelled fire on their volume. </p> <p> </p> <p>Worse was when the consultant refused to update my email address and told me that it will be done at the "solutions centre" despite her having access to do that.</p> <p> </p> <p>I can't even narrate my entire experience but it's embarrassing. Needless to say that the person I was transferred to didn't have the knowledge about the plans and just cut my call.</p>