bM
bern M

1 reviews | Active since Mar 2016

11 Mar 2016, 16:12

NIGHTMARE WITH VODACOM

have done everything Vodacom asked me to do so they can close my account, they gave me a cancellation fee which I paid, thereafter invoiced me for what they say was one more time, and I paid in fear of being blacklisted..<br> <br> they sent me a letter proving that the account is closed and I m now on pre paid..unbelieavebly my credit report says I have an account with Vodacom and I owe them R308, now I just wanna know what do I do to cancel a contract since what has been done in January is not enough.<br> <br> I regret ever using Vodacom and I m stuck between them and the bureau which rightfully cannot remove this if Vodacom still says I have a contract..Think twice before you go to Vodacom..Dont even attempt calling their call centres, accounts , legal and that nonsense unless you have a free full day to hold the line and finally speak to a stupid agent who will not help you but pass you to someone she does nt know..maybe you should call centurion or Jhb or Bytes..whats that???<br> <br> So regretting this but I should have known..Cell c is there and really on top of their game..<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2016, 08:44
Official
Hello nbmuvhenzhe,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,