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Tshegofatso R

1 reviews | Active since Aug 2020

25 Oct 2020, 09:34

Nightmare with contract cancellation

Vodacom doesn’t deserve even 1 star. I have been on a call with multiple agents requesting to cancel my contract and they are just not helpful. All I want is the settlement letter on my contract so that I pay it off. I was then told to wait 3 days for the letter, it has been more than that and when I follow up I’m being dismissed and being told to be “patient”. Just cancel my contract already!!!

0
Replies (3)
Vodacom
Vodacom's reply25 Oct 2020, 16:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Nov 2020, 16:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, please note that our back office have been trying to reach you with no luck. Our records shows that there was no payment made for the premature cancellation you requested for and cancellation can only be processed successfully once the amount is paid.  Regards Consumer Website Team

Best regards,

TR
Tshegofatso R's update02 Nov 2020, 16:41
Reviewer Update
Good day

I have missed your calls. Please note that I didn’t make payment because the quotation showed R0 that I have to pay so what should I have done?

Regards