Nightmare Vodacom/Vodapay

Since Vodacom made the Vodacom app part of Vodapay app it is just a nightmare. I pay all contracts with vodacom and was always able to buy with vodabucks for any number which I pay a voucher. Now the vodapay app only allows that I can buy a voucher with vodabucks only for my own number. One of my numbers under contract is my wifi router and vodacom/vodapay told me that if I want to use my vodabucks for that number linked to my wifi...I have to take the Sim out of the router and put it in a device/phone and have to install vodapay app separately and then buy the voucher with the vodabucks. This is terrible. Funny enough on the vodapay app I can buy for any number under my contract airtime or bundles or data but not the vouchers with vodabucks as explained above.

Another thing ... this weekend I have been put of completely by vodapay.

Bought a voucher advance for Spur 7 May and got sms saying my bankcard will be debited with the amount on 10 May. Firstly... Vodapay app says you have up to 30 days to pay. Secondly...on 11 May I got sms saying I missed to pay the advance back and should pay on the vodapay app. How the sms explained where I must go on the app to pay is incomplete as there are 2 steps to follow before you get to the vouchers sections to pay. Vodapay sms for example says go the my vouchers on app but their is nothing that says my vouchers.

The last straw was today...I have a hungry lion voucher which I also got on the vodapay app. One of those that says get more. 3 different people at hungry lion put in the voucher number on the till and it rejected it...end result....I could not use the voucher.

I then went on the messenger thing of vodapay.

The help you get there is absurd and it is like vodapay people does not fully understand what a person explains. Nor when they ask something. Very vague in their explanation and answers. They ask me on messenger please give us the number after I said the hungry lion voucher does not get accepted at hungry lion. So I forwarded the voucher number. Then vodapay came back saying that no they want the cell number I used to buy the voucher. Why could they not say that in first place? How must I or any other custome rout of our head knows what number they talk about? And just now on vodaypay messenger after I gave them my cell nr I used to get the voucher: they tell me to make sure that the cell nr is correct? Vodapay is implying that I am stupid. I say this as I use my cell number to buy a spur and hungry lion voucher. At spur last night the voucher was accepted by their till but today not the hungry lion voucher as hungry lion.Now vodapay tells me basically that my number I bought it with is not correct.

Vodacom 082135 even blocked my number to call them because of a few times I had to call Vodacom to sort it out.

Vodacom gave me at one stage the direct number for Vodapay but that is fairly useless too. The 4 options you have to choose is not one of me. The one option is customer care. Another option is report ***** and so on. When you press option customer care it connects you to vodacom customer care 082135 and when they answer they tell me that they cannot connect me to vodapay and then they give me again the vodapay number that does not help. As explained.

Vodacom must rally look into this as vodacom is no longer a joy to me as a customer. It is a nightmare.