Nightmare turned into Beautiful Customer Experience

This original started as a complaint due to the rude treatment I got from Lee-Anne at the Cresta Mall lower level store. She refused to listen to me as a customer, she was short with me and ultimately wanted me to just call the call center (which I tried to show her that I already did earlier on to no avail, hence I was instore) without trying to understand me. I still maintained my composure under that rude treatment and was polite. Until Ashley came up to try and understand and listen to me. She was so sweet, kind, understanding and really listened to me. After this she was able to advice me and help me.

What a Star you have in the store. She is nothing short of amazing. She really turned a horrible experience into a positive one. When she really didn't need too as Lee Anne was apparently "assisting" me Please give Ashley the recognition she deserves. I'm still amazed how she manged to turn the situation around. KUDOS to her.

Lee-Anne on the other hand needs training on how to deal with customers, or she shouldnt be in an envrioment where you have to deal with customers period.. She is horrible.