Nightmare SIM Swap

<p>Hi have on numerous times requested Vodacom to do a SIM swap, I am carrying around two phones as I have bought a new prepaid phone. Firstly the service clerk at Vodacom confirmed that she had successfully completed the SIM swap yet she had done nothing at all, when I called back I was informed that I need to visit a Vodacom store as this was the new process, when I visit the store (Old Fort Road Durban) I am told that I require an affidavit but if I go to another branch they will not require it (Ludacris). Since then I have visited Vodacom on six more occasions and every time a problem, from my phone still reflecting on your system as contract and it still is as well have the fact that you have put my number on pre-legal therefore preventing the SIM swap from been done, this is absurd as you have taken the money on debit order maybe I should reverse it and have you contact me for once. I also complained on your Facebook page and you have done nothing about it since even after me forwarding you the email as requested ********** yet you conveniently cannot locate the email. So after multiple calls, 2 SIM purchases, 7 branch visits and emails, I still am no better than before, Why am I been treated less than, is it because you will no longer be receiving a set monthly income from me. I work in a service oriented industry and I can tell you that this is extremely poor service. PLEASE CAN SOMEBODY HELP ME</p>