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Raymond R
1 reviews | Active since Jan 2022
27 Jan 2022, 12:04
Nightmare service vodacom
Worst experience I have ever had with dealing with isp's. I had agents slam the call on me. Yellow bel**** management that avoid call me back, junior agents begging me and apologizing constantly, very very sad like a bunch of ex girlfriends. On a recorded line one of the technical experts told me " they don't know why or what the problem is" that is exactly what paying clients want to hear from a techy! I've only had this contract for 3 weeks. Migrating to Mtn, I'm still waiting for the spineless management to contact me, they keeping getting juniors to call me. Your incompetence is blinding! Do not upgrade with vodacom!
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Replies (2)0
Replies (2)Vodacom's replyOfficial
27 Jan 2022, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2022, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Raymond R's updateReviewer Update
28 Jan 2022, 08:33Problem not resolved, but vodacom made very sure to debit my account! Silence from vodacom, pathetic giant corporation attitude towards their clients, vodacom data costs up to three times more than compared to other countries, they justify this **************** by claiming they provide brilliant services......lying *******!
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Raymond R's update28 Jan 2022, 08:33
Reviewer Update
Problem not resolved, but vodacom made very sure to debit my account! Silence from vodacom, pathetic giant corporation attitude towards their clients, vodacom data costs up to three times more than compared to other countries, they justify this **************** by claiming they provide brilliant services......lying *******!
