Nightmare service from Vodacom for Fiber

I took out fiber from Vodacom and I paid for the installation and Vumatel was supposed to install the service I have waited over a month and half for the installation and my money was taken - The Past Saturday the service was installed however the service is still not active after installation - I have called in 3 times after installation for activation however all I am being told is that it will be escalated - I am being told my Address is incorrect and there is another order placed - However I have my contracts with Vodacom - For such a big provider that advertises all over this is appalling service - Please contact me on ***