Nightmare service from Vodacom for Fiber

I took out a Fibre contract in December 2021, and at the time Fibre was not active in my area so I understood them not installing, but then Fibre went live beginning of March 2022 and I did put in a request for installation which was accepted and because I already received the router and the Fibre point was already in the house I was very optimistic but all my hopes came down crushing as I never received a call, SMS or email from Vodacom installation team, I tried to call support and sent emails and still. after three and a half weeks of trying no one has contacted me. I use to like Vodacom but now after this. I don’t know.