Nightmare service!

<p>I bought my Sumsang S7 Edge at Vodacom Standerton and on the seventh day the phone strated freezing, so i took it back to the store and they said that they will do an OBF since the phone was not older than seven days. Weeks passed and i never recieved any feedback from the store. After six weeks of waiting for a phone i called the store and they told that the OBF was rejected because the phone didnt freaze during a test and i should come and take it back. When i got to the store to collect the phone, it had scratches it never had when i handed the phone in. I did not take the phone and i wll not take it until they give me my phone in the condtion it was in when i handed it in! I never thought that Vodacom renders such horrible service. Clearly customer care is the lesst of their objectives. They might not care to solve my problem or even respond to this message but i will spread the word in every social media page and warn people of this service provider.</p>