Nightmare processes

Called to cancel my one contract (router), during the same call I upgraded another contract (phone) I was told that I would get my phone within 3 days (that would have been the same week, the Friday) - The Wednesday I get a call to confirm my upgrade and get told that the initial consultant **** to me and I will only get my phone early the next week, The following week I wait for my phone the whole week and no phone arrives and no communication. The Friday afternoon, I call them and as always, get transferred from one department to the other, EACH TIME HAVING TO VERIFY MYSELF... Eventually I find out that the phone has not even left the warehouse. I then get told that I will get my phone the next week,

At this point I am exhausted of stories so I plainly refused to keep waiting for my phone. I then get transferred between managers eventually one manager eventually decides to assist me.

I am told that he will order a new phone for me but he cannot get me the white phone I wanted, I can choose between a black and a green, Annoyed but not too phased by the change in colour, I select a new colour. He then tells me that I need to go pick it up in Midrand. (I need to leave work in Sandton, drive in Friday afternoon traffic to Midrand to pick up a phone then drive back to the North in Friday afternoon traffic to get home because of their mess) I politely decline picking up the phone. He then asks if it would be fine if he ensures the phone gets delivered Monday morning (week 3 after order) I agree and also mention that the address I had given 2 weeks earlier for delivery will have to change as there would be no one there to receive the phone in that week and they'd have to deliver to my office and I give them the new address.

Monday morning I get an email that my phone is on the way and of course the address the courier company has is my house address instead of my work address.

I immediately call the manager and he says that he is in training and will ask someone to take care of it.

I am then dealing with the junior staff member for the rest of the day who keeps repeating the same stories over and over again.

When I call to follow up, my call does not get answered. When I finally get through, I hear no progress other than the stories that I have been hearing since the morning.

I am now about to leave work and still with no phone...

Vodacom is really really *******. I am very brand loyal but this is really a turn off.

******* service, unorganized processes **time to move on to yellow-er pastures**