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JR
Jeremy R

1 reviews | Active since Apr 2019

17 Feb 2021, 11:00

Nightmare on contract cancellations

Vodacom cancellations of contracts that have come to and end ,these call centre agents are useless as they try n sell you products and give the run around on cancelling you contract.please be professional and respect your customers

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Replies (3)
Vodacom
Vodacom's reply17 Feb 2021, 11:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Feb 2021, 12:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your concerns have been noted and we do apologize for  any inconvenience caused.

Regards Consumer Website Team

Best regards,

JR
Jeremy R's update17 Feb 2021, 12:51
Reviewer Update
Please can you hav both my contracts cancelled numbers +***7 and  *** regards j rugbar