Nightmare on 082 continues

My private reply from Vodacom, this reply is a lie as no other department head contacted me, I am not sure why, but when i move a number from Private to Business it gives Vodacom the right to *****, Please get a department head to contact and please stop replying with Generic replies, or is this all part of the new AI. Customers mean nothing all you are now is a binary code.

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, regrettably the minutes cannot be loaded on a Top-up number as this is the product construct and business rules. Regards Consumer Website Team