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Jan O

1 reviews | Active since Aug 2013

02 Sept 2019, 16:55

Nightmare of an Upgrade

I have been a vodacom client for more the 10 years now and I feel like I have over stayed my welcome. I called Vodacom Upgrades to do an upgrade on my no the 27/09/2019 and I got a sms saying that the upgrade have been done. On 30 /09/2019 I got an sms saying the Order have been place it's almost a week that I have done the Upgrade. If I would have known it would take so long just to get a phone that was in stock the time I have done the Upgrade I would have rather go the vodashop and have done it there. I'm really considering to cancell my contract and go to a provider that is treating there clients the same if you do upgrades or contracts its on the same level and let you know if there isn't stock of phones sothat you know wat to expact .

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Replies (2)
Vodacom
Vodacom's reply03 Sept 2019, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JO
Jan O's update07 Sept 2019, 06:05
Reviewer Update
I was contact by Dean and he have help me the best way he could and I have decided to cancel the Upgrade. I have also ask him a question and he told me that he isn't the right person to speak to . I want to know way are Vodacom upgrade clients being given deals higher then new contracts? Are we not also important to vodacom as new clients or new contracts. We are loyal but are rewarded for staying with vodacom for 2 years by having to pay more on deals then new contracts.