Nightmare network
On 25-10-2020 I paid my monthly vodacom installment via their app, it was supposed to deduct the following day but I knew I won't have money in the acc so I pre- paid. I then got R100 penalty for an unpaid debit order by them even though they got their money on time and I want it reversed, they can't penalize me if they got their money. My network provider is abusing me I always have something to complain about, why is it difficult to keep me a happy client.
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Replies (2)
Vodacom's replyOfficial
30 Oct 2020, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Oct 2020, 14:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please note that we have credited the penalty fee as a once off gesture, should you require any further assistance please contact customer care on 082135. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2020, 14:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please note that we have credited the penalty fee as a once off gesture, should you require any further assistance please contact customer care on 082135. Regards Consumer Website Team
Best regards,