LM
Lethabo M
1 reviews | Active since Mar 2019
08 Jul 2025, 20:09
Nightmare in red and white
I have been trying to get my sim swap done for 2 weeks now. I have visited 4 Vodacom stores and all are unable to assist. They are saying my number is restricted and ask if I am employed by Voda, then ask me to call in and same thing happens. This is the second time I go through this issue and when I explain to the agent the agents they keep asking me for sim card numbers then say it is failed. Now I have no access to my personal resources because they refuse to help me with a sim swap.
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Replies (3)
Vodacom's replyOfficial
09 Jul 2025, 08:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2025, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LM
Lethabo M's updateReviewer Update
11 Jul 2025, 10:47How are you going to contact me when I don't have my number? I had to go to different stores to beg for help because the helpling was unhelpgul, twitter was unhelpful. some of your store agents where giving me rude responses like "You are making your problems mine". I was made to feel like I was making an impossible request to an uninterested crowd. How are youre records showing an issue has been resolved if they were all insistent that I had no issues? This very experience is the reason I missed work deadlines and school deadlines, everything is dependant on MFA and that number happens to be the main one. More than dissapointed, I am hurt and feeling betrayed.
LM
Lethabo M's update11 Jul 2025, 10:47
Reviewer Update
How are you going to contact me when I don't have my number? I had to go to different stores to beg for help because the helpling was unhelpgul, twitter was unhelpful. some of your store agents where giving me rude responses like "You are making your problems mine". I was made to feel like I was making an impossible request to an uninterested crowd. How are youre records showing an issue has been resolved if they were all insistent that I had no issues? This very experience is the reason I missed work deadlines and school deadlines, everything is dependant on MFA and that number happens to be the main one. More than dissapointed, I am hurt and feeling betrayed.
LM
Lethabo M's updateReviewer Update
11 Jul 2025, 14:08A pleasant angel unfortunate enough to be in the employ of the disasters in your companiy that mistreated me and refused to listen assisted me while contacting me to give me regular updates.
LM
Lethabo M's update11 Jul 2025, 14:08
Reviewer Update
A pleasant angel unfortunate enough to be in the employ of the disasters in your companiy that mistreated me and refused to listen assisted me while contacting me to give me regular updates.