WL
Wayne L
1 reviews | Active since Aug 2011
10 Mar 2019, 12:16
Nightmare experience with Vodacom Business Fibre
Extremely bad service delivery experience via Vodacom Business Fibre. We waited since October 2018 for the 20 Mbps Fibre line and finally got it, which has been running at 4 Mbps, instead of 20 Mbps since we received it. Several calls were opened, including escalations to managers and yet no action was done for the past couple of days. This is unacceptable and clearly the processes don't work. The experience has turned into a nightmare. Paying for a 20 Mbps line and only receiving 4 Mbps is *****. I have made several calls to Vodacom over the past few this and find it only fair that they should pay for my wasted time on calls with no action.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Mar 2019, 15:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Mar 2019, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Mar 2019, 13:36Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2019, 13:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
WL
Wayne L's updateReviewer Update
11 Mar 2019, 14:13Still no response or contact from a Vodacom representative or agent. Disgusting service!!!
What do we need to do to get feedback from Vodacom?
WL
Wayne L's update11 Mar 2019, 14:13
Reviewer Update
Still no response or contact from a Vodacom representative or agent. Disgusting service!!!
What do we need to do to get feedback from Vodacom?