LR
Louis R

1 reviews | Active since May 2017

18 May 2017, 10:07

Nightmare double account

<p>I need to call since January every month on all my numbers for account amount. I do not receive any acounts through post or email. I did my normal 2 year upgrade. As an existing Red Vip customer I was charged April 2017 my Red Vip fees of R1753.51 and paid per debit order. When I called again for my account amounts for May I discover that Vodacom charged me again on May 2017 account Red Vip for April 2017 R1476.26 excluding vat plus May Red Vip fees R1841.23. How can Vodacom charge you a double Red Vip package on one number ********** . Vodacom combined another two numbers of my account without permission from my side. I must received seperate accounts for ********** & ********** 742. When you call Vodacom accounts department ********** directly the customer care answer then you must explain what is wrong put you through line cutt off then you must call again. I called this morning 4 times explain everytime the whole story over and over. Can Vodacom please wake up with their customer services. I am very ****ed off. How do they lost a person's Id number on their system if you have it already for 4 yesrs on the system authorization on the account</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team