1 reviews | Active since May 2017
Nightmare double account
<p>I need to call since January every month on all my numbers for account amount. I do not receive any acounts through post or email. I did my normal 2 year upgrade. As an existing Red Vip customer I was charged April 2017 my Red Vip fees of R1753.51 and paid per debit order. When I called again for my account amounts for May I discover that Vodacom charged me again on May 2017 account Red Vip for April 2017 R1476.26 excluding vat plus May Red Vip fees R1841.23. How can Vodacom charge you a double Red Vip package on one number ********** . Vodacom combined another two numbers of my account without permission from my side. I must received seperate accounts for ********** & ********** 742. When you call Vodacom accounts department ********** directly the customer care answer then you must explain what is wrong put you through line cutt off then you must call again. I called this morning 4 times explain everytime the whole story over and over. Can Vodacom please wake up with their customer services. I am very ****ed off. How do they lost a person's Id number on their system if you have it already for 4 yesrs on the system authorization on the account</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
