Nightmare at Vodacom

Two incidents at Vodacom today, firstly it's the router issues. Secondly, the technician lost my paper bag which had my house keys. I had to wait 3 hours in the shop for them to assist me as well as to find my paper bag with my house keys.

I feel some of the staff aren't professional and do not care about clients needs. The technician continued to assist other clients instead of helping the manager look for my keys, they did not consider calling the client who was assisted by the technician, to find out whether they have the correct bag.