AV
Annalien V

1 reviews | Active since Jan 2015

16 Feb 2015, 09:53

Nightmare all over again with Vodacom!

My year started horrible with Vodacom on the 1st of January with over R2000 worth of MMS's being billed to my account. With endless calls and fights to Vodacom a man called Adeeb FINALLY came to our rescue and the R2000 were credited on our Account.<br> On Thursday last week I sent an SMS (automatically converted to an MMS). It only sent once from my device but my friend frantically gave me call and said that my message reached her over 500 times! <br> I then immediately phoned Vodacom call centre to log a call. I drove through to the Vodashop - They also logged a call....apparantly! Everybody at the call centre and Vodashop assured me that I would not be billed for this as the problem is on the Vodacom network as the message only reflects as sent once from my device (R500 REFLECTS on my BILL!!!). I also then to cover myself drove to Samsung to check my phone. After which they also confirmed that my phone was fine and that it must be the network as the message \looped"500 TIMES on the network and not my phone. I phoned the Vodacom call centre this morning to follow up"

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2015, 10:41
Official
Hello AVorster7,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team