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jessica D

1 reviews | Active since Jul 2017

14 Jul 2017, 14:45

NIGHTMARE!

<p>I am trying to resolve my vodacom account for the last year. They dont respond to my mails. I went to the Midrand outlet no JOY. The legal department are useless they dont know how to read or assit me with the statement. Now Im receiving emails from their lawyers. I paid my account and made arrangements with Dorcas at Vodacom legal department, after requesting an email stating what the balance was..SHE REFUSED to mail me the letter BUT confirmed the balance was R7800.00 after paying the amount they debit me with another R8800.00. on the 1st of June whicj Im disputing as i need an explanation. I now recieved sms to pay R11500.00</p> <p>Glyness Symington & Dekok please contact Dorcas at Vodacom legal Depatment to hear our conversation of May 2017.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply14 Jul 2017, 14:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,