AM
Aviwe M
1 reviews | Active since Jul 2015
21 Oct 2019, 11:08
Night time data grievance
I have a contract with Vodacom on a 40 Gig plan for R300 a month. Split between 20 gig day and 20 gig night. For the past 2 months I haven't been able to use the 20 gig at night (12 am till 5 am). It just doesn't connect or just goes annoyingly slow (like 5 kb/s). My day time would be depleted, which is okay. It doesn't make sense why the night time would be affected.
Calling the Vodacom help-line was no help at all, I was sent from one un-helpful person to another. I can not even access my account to check my balances, it just takes me to a FLEX page that's not helpful at all. I have never missed a payment and I pay for the service in-full, therefore I expect to receive the service in full. I have no problems with paying half the amount for half the service if this problem persists. Please somebody sort this out!
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Replies (2)
Vodacom's replyOfficial
21 Oct 2019, 12:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2019, 12:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Nov 2019, 09:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted by our Hello Peter Team and assisted with your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2019, 09:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted by our Hello Peter Team and assisted with your query. Regards, Consumer Website Team
Best regards,