Night Owl ****

I purchased Night Owl data that was never used; R160 of my airtime was used as out-of-bundle data instead.

When I phoned the call-centre a lady called Zanele asked me if I purchased it after 10PM, I told her I'd bought it around 10:30pm. She then said "Oh but I think Night Owl only runs from midnight till 7am."

I responded by saying nowhere in the *111# menus does it state that. She then said "Actually, I think Night Owl runs from midnight to 5am." I demanded a refund, which she flatly refused, so I got her name and came here.

Night Owl data is sold via the *111# menu at a time when it is not valid and nowhere are you alerted or warned of this fact. This is a ********** business practice designed to inflate revenue by *****ing from their contract customers.

I demand a refund of my R160 airtime and the R14 I spent on Night Owl data.