Night OWL Disappeared Without a Trace!

Just when I thought my relationship with Vodacom was smooth sailing. They go and mess up again! Why?????

Ok so here is the situation. On the 6th of this month. I bought data on the Vodacom app (500MB daily for 30 days + 15GB Night Owl for R179.00) it's due to expire on the 5th of May @23:59:59.

I know you know how it works but I'll explain anyway. Everyday after midnight I get 500MB. The Night Owl was given as a once off. If I use the internet from 00h00 till 05h00am. The data that get used is the night owl then I use the 500MB during the day. A few days ago I checked my night OWL and I had lots of it. I was even sure that i won't be able to use all of it and some of it will expire on the 5th.

To my surprise today (Fri 22 April) when I logged into my Vodacom app and looked at my balances. It was completely gone ( not depleted, just gone without a trace) As if I never had it. If it was depleted it was still going to show on 0.0 under night owl until the 5th. No it's completely gone!!!!

I decided that u know What, there must be something wrong with the app, let me do a detailed balance on using the *135# an sms came through detailing every cent I've spent this month and every KB I've bought, used and depleted and there was no mention of my night owl. Another thing I found very disturbing on the app was that the data that I'm supposed to get daily (500MB) was now combined and changed into Anytime data (i have screenshots) that's not what i bought and nothing of that sort was communicated with me!

I have a reason why I prefer getting it daily and not once off. Had I wanted to buy once off data I would've done so. I need someone to explain to me why is this happening? Where did my data go! Someone that knows more than those call centre consultants. If you check my call log you will see that I called twice the first agent I spoke to was just as clueless as I am as he also couldnt see my night owl. He only could see when it was bought and last used but he did try to assist and he also managed to calm me down and told me that it's a technical issue that will be sorted.

I didn't get his name and so when I called for the 2nd time to ask something else related to my query. I got through to someone else (whoever is in charge please listen to that 2nd call and please take that agent back to training unless if he's still a trainee then I'll understand. What a waste of my time, what a joke. I've been a client of Vodacom for many years and I've never experienced such clownery before. He wasn't rude. He just didn't know what he was doing or saying, sounded nervous, kept muting me when he didn't have to then spoke to his colleague "Yolanda" while talking to me.

I even heard him loudly asking (& looking) for his book to use in order escalate my query (that's when he should've muted his mic) or played music as annoying as that music is. Guys please do better! I really do want my data back and I want an explanation. If it's there wherever it is, I need to be able to see it when I check my balances so as to manage my usage.