Night owl data bundle not working

I have upgraded in January 2019 and converted my number to be activated as a Wi-Fi router device. This came into effect on 1 February 2019. I have 1GB night owl of which I would like to utilize during the prescribed night owl time, 12h00 midnight to 5am. I am unable to connect using my router during this night owl period. I do have 1 GB for night owl. I call vodacom, 1st call Centre agent drops my call as she cannot hear me. I call again, agent transfer me to night owl agent, he can't help me as I have a contract Wi-Fi router plan. He transfers me to another agent... See the frustrating building up!!!!! Then I'm told that the technicians start at 6am. Really??? Absolutely... Can't find a word!!! If I connect after 5am I am using my day bundle, for crying out loud. Vodacom services are totally pathetic and do not respond or resolve issues!!!! Another case for the Ombudsman!!!!!