MP
Marinda P

1 reviews | Active since Mar 2010

12 Jun 2017, 14:48

Nie die rgte top up bedrag ontvang op foon

<p>Ek het 2 weke gelede dit aangemeld maar lyk my nie daar is iets aan gedoen nie</p> <p>Ek kry net R55 op my selfoon top up in plaas van R110</p> <p>Graag wil ek nou so gou moontlik weet hoekom Vodacom my indoen met R55</p> <p>Dit is nou vir die afgelope 3 maande wat dit gebeur</p> <p>Ongelukkig kan ek hierdie ****rak eers Oktober beeindig dus sal ek waardeer dat dit reggestel word en ek my geld terugkry of die topup herstel vir die uitstaande bedrae wat nie getop up is nie</p> <p>Ek hoor dan ASAP van Vodacom</p>

0
Replies (2)
Vodacom
Vodacom's reply12 Jun 2017, 16:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2017, 08:57
Official

Good Day Marinda,

As per our telephonic communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
Lucian