JE
Jean E

1 reviews | Active since Mar 2009

31 May 2017, 05:06

Next day upgrade delivery saga continues

<p>So after my previous post on this site about the emtpy promises of next day delivery on an upgrade a lovely lady called cassandra promised delivery of the device on Monday last week. Oddly enough the device has still not arrived.</p> <p> </p> <p>I think now rather than have someone contact me about the upgrade please get someone from your cancellations department to contact me witg a list of all contracts that can be cancelled please.</p>

0
Replies (2)
Vodacom
Vodacom's reply31 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2017, 10:28
Official

Dear Mr Erasmus,

Our records reflect that you received your device.

Regards,

Cassandra