JE
Jean E

1 reviews | Active since Mar 2009

15 May 2017, 18:22

Next day upgrade delivery

<p>I upgraded a vodacom contract online falling erroneously for their "next day delivery" sales pitch. Its been over a week and all that was delivered was a simcard and a useless education voucher...no handset. Called them tonight to enquire and the agent Nassiem says there is no record of an upgrade. Pathetic!</p>

0
Replies (3)
Vodacom
Vodacom's reply16 May 2017, 06:38
Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Vodacom
Vodacom's reply18 May 2017, 10:34
Official

Dear Jean,

As discussed, feedback has been provided.

Regards,

Cassandra

JE
Jean E's update28 May 2017, 21:30
Reviewer Update

So Cassandra promised me delivery of the device last week Monday...an entire week passed and surprise surprise the device still has not arrived.