1 reviews | Active since Jul 2011
Next day delivery is a sham
<p>I tried to upgrade one of my contracts 2 days ago - with promises of next day delivery on the website....order placed and e-mail says 3 - 5 days delivery and the tracking number does not even exist with the courier company.</p> <p>I am going on holiday, now what is supposed to happen? I am hanging around as I dont want to miss the delivery - so your poor planning / false advertising is wasting my time.</p> <p> </p> <p>Think its time to just have my contracts run out and switch to pay as you go.</p> <p> </p> <p>Also tried in vain to call your cancellations department the past month or so to request a conversion of one of my other contracts that have run out to Pay as You Go. Making it impossible to cancel contracts is not in line with the Consumer Protection Act. Business retention is no excuse for poor service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No urgency - so called the call centre and eventually got through...no record of the upgrade even after I was transferred to 3 different departments. Really pathetic - is all the management at the beach, leaving skeleton staff behind?
Cancel the upgrade as I wont be available to receive the order and change your website to not market "next day delivery" if you cannot do it.
PS - was transferred to cancellations at some point and managed to cancel one of my contracts, the other one will follow in March. What a way to lose a customer that dilligently paid you almost R50k per year and had contracts for nearly 20 years.
No urgency - so called the call centre and eventually got through...no record of the upgrade even after I was transferred to 3 different departments. Really pathetic - is all the management at the beach, leaving skeleton staff behind?
Cancel the upgrade as I wont be available to receive the order and change your website to not market "next day delivery" if you cannot do it.
PS - was transferred to cancellations at some point and managed to cancel one of my contracts, the other one will follow in March. What a way to lose a customer that dilligently paid you almost R50k per year and had contracts for nearly 20 years.