1 reviews | Active since Jan 2017
Next day delivery - 1 + week later, still no feedback, or delivery of new device.
<p>I ordered a new device through Vodacom's online service, they promise next day delivery if you purchase new devices this way....It is now, 11 days later, and still no sign of the device...It was meant ot be a gift for someone, who is now waiting beyond the supposed delivery date of said gift.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
i think this is an autoamted response from Vodacom...
"VODACOM CONSUMER WEBSITE TEAM" i never wrote this review on yourwebsite, i put it here, for lack of methods to contact customer service and lodge official complaints. When you phone vodacom and ask them where my device is, i get the std "warehouse/courier" at fault story, and "i'm sorry you are upset, but have a nice day", and it disappears, adn you have to wait till someone decides to contact you and update you.
i think this is an autoamted response from Vodacom...
"VODACOM CONSUMER WEBSITE TEAM" i never wrote this review on yourwebsite, i put it here, for lack of methods to contact customer service and lodge official complaints. When you phone vodacom and ask them where my device is, i get the std "warehouse/courier" at fault story, and "i'm sorry you are upset, but have a nice day", and it disappears, adn you have to wait till someone decides to contact you and update you.