Next day delievery or next month delivery?

Reference number :***0 Order placed and approved on 22/07/2015. Vodacom offers so called overnight delivery of a new phone and contract. Today is the 27th. <br> <br> I have had no feedback <br> <br> After numerous calls and going through about 7 people before getting an answer we were told this morning that the device had not even been delivered to the courier company (RAM) to be delivered to us. Would it have been better as a loyal customer to go stand in their 2hour long queue at a branch and then deal with their less than competent staff members and pay the connection fee? <br> <br> Or should we go back to ***eon mail? seems far less frustrating than waiting for someone at Vodacom to pull their socks up and live up to the promise clearly advertised on the website. I'm not so certain about binding myself to this service provider for another 2years. And is Vodacom going to reimburse all the calls I've had to make following up on their lack of service? I doubt it, way too easy for them to just bill me for it-possibly the only department in that entire centre that knows what they're doing. <br> <br>