MO
Mfoniso O
1 reviews | Active since Jul 2011
12 Apr 2024, 18:25
New Vodapay app is *******!
I can't find my contracts and check balances on the new vodapay app. I could access them easily in the previous My Vodacom app but now they're nowhere to be found. Instead there are all these numerous icons for services I don't care about!!! Why would you ruin something that worked, only to frustrate a paying customer so much? If these weren't contracts I'd leave vodacom immediately. And I'm going to consider ending these contracts asap and move. This is utterly ridiculous!!!
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Replies (1)Vodacom's replyOfficial
13 Apr 2024, 11:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Apr 2024, 11:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
