MO
Mfoniso O

1 reviews | Active since Jul 2011

12 Apr 2024, 18:25

New Vodapay app is *******!

I can't find my contracts and check balances on the new vodapay app. I could access them easily in the previous My Vodacom app but now they're nowhere to be found. Instead there are all these numerous icons for services I don't care about!!! Why would you ruin something that worked, only to frustrate a paying customer so much? If these weren't contracts I'd leave vodacom immediately. And I'm going to consider ending these contracts asap and move. This is utterly ridiculous!!!

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2024, 11:14
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team