AT
Abri T
1 reviews | Active since Sept 2011
08 Apr 2022, 12:32
New Vodacom ****?
Is this a **** Vodacom? You guys contact me as a valued customer and offered me my same contract at a lesser monthly premium and a router and data freely delivered to my address. After going through all the prompts on a call, confirm with supervisor/manager and address being confirms (caller found it on (Google)maps, I recied a "Confirmation Order" through email. Later, various call regarding confirmation of address and delivery time and eventually till today nothing,. ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Apr 2022, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2022, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Apr 2022, 15:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the Sales Division and based on the feedback received, you have requested to cancel the delivery.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2022, 15:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the Sales Division and based on the feedback received, you have requested to cancel the delivery.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
AT
Abri T's updateReviewer Update
04 Aug 2022, 16:48Not true, I as on a trip to Jeffreys bay and no one at home to receive the delivery. I ask them to contact be in a few days. I gave them the number of days I would be back.
AT
Abri T's update04 Aug 2022, 16:48
Reviewer Update
Not true, I as on a trip to Jeffreys bay and no one at home to receive the delivery. I ask them to contact be in a few days. I gave them the number of days I would be back.