New Vodacom fibre not working after many days

Fibre line got installed few days ago. After many calls to Vodacom there is still no fibre service. 1st Agent came with a story there is na failure in the area next day 2nd Agent said service is not active, he will log a ticket to get it active and send me ref no. No ref no to date, still waiting next day 3rd agent said service is not active, she will log a ticket to get fibre service active and send me ref no, got the ref no. Days later now - STILL NO FIBRE SERVICE check your recordings Vodacom, you record it all right?? Why these promises and bad service Vodacom? You beat Eskom at this stage with service delivery.